Theseus: Client Portal

The game-changer for health and wellbeing caseload management in the 2020s.

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Do you deliver health and wellbeing interventions such as substance misuse, weight management, smoking cessation or social prescribing?

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Empower

Revolutionise the delivery of health and wellbeing interventions by empowering citizens to take ownership of their treatment and support plans.

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Transform

Transform the trusted Theseus caseload platform into a vital support tool, intrinsic to a citizen’s journey to better health.

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Virtual Delivery

Citizens can view and book appointments, update their wellness plans and maintain journals of their progress.

We know it’s come at the right time too, and recognise stretched budgets - and now Covid-19 - have led to significant challenges to service delivery. With the Client Portal your organisation can unlock efficiencies in health and wellbeing service delivery and meet new citizen expectations around online access, support and interaction.

Features

Create and Update Wellbeing Plans

Create and Update Wellbeing Plans

Citizens can identify their main motivation for wanting to improve their health by creating a wellbeing plan with their caseworker.

As part of their plan, citizens identify potential barriers and choose from a list of themed life areas they would like to work to improve.

Sustain Focus and Engagement

Sustain Focus and Engagement

The citizen’s goal is highlighted every time they login to help maintain focus and motivation.

In the days and weeks following their session with a caseworker, the citizen can post regular updates against their wellbeing plan, including challenges faced and improvements felt.

Goal Tracking Visualisation

Goal Tracking Visualisation

The Client Portal enables citizens to score their progress against their objectives.

Engaging visualisations make it easy for citizens to understand their progress at a glance.

Accessible Anytime, Anywhere

Accessible Anytime, Anywhere

Citizens can record thoughts about their progress at any time - when at home, or out and about - so they’re not forgotten between service client interations.

Appointment Reminders

Appointment Reminders

Each time citizens log in, they’re automatically reminded of their next appointment - including date, time and location of the session - minimising the risk of missed appointments.

Appointment reminders

Personal Journal

Personal Journal

Citizens can keep a private journal of their wellbeing or recovery journey, nurturing daily mindfulness, reflection and a sense of connection with their goals and objectives.

The journal is also a helpful point of reference for citizens in preparation for their next session with their caseworker.

Ongoing Engagement

Ongoing Engagement

When a citizen’s wellbeing plan is completed or expires, the Client Portal can automatically prompt the citizen to create a new plan to continue their wellness or recovery journey.

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Platform

Safe and Secure Online Space

Safe and Secure Online Space

The Client Portal provides a safe space for citizens to contemplate their health and wellbeing challenges, secured by two-factor authentication.

It’s been designed using the same dedication to data protection as our customers have come to expect from the Theseus platform.

Easy Onboarding

Easy Onboarding

It’s quick and easy to setup citizen accounts and the Client Portal’s intuitive interface and easy-to-use design makes onboarding a breeze.

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Personal Account Management

Personal Account Management

You’re in control of what citizens can update in the Client Portal.

When citizens make updates to their account - such as their mobile number - this is automatically reflected in your Theseus case management system.

The ability of citizens to update their details saves your service time and ensures records are accurate and up-to-date.

Accessible on Any Device

Accessible on Any Device

The Client Portal is a responsive web app - so there’s nothing to install and it works great across all modern devices, including smartphones.

Engaging User Interface

Engaging User Interface

We’ve taken time to research, consult, and develop a new client facing UI, drawing inspiration from exemplars and lessons learned from 15 years of designing public facing applications.

The result is a user interface that’s welcoming, easy to access and easy to understand.

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Increase the Quality of Client Interations

Increase the Quality of Client Interations

Citizens can better prepare for sessions with caseworkers using their online wellbeing plan and journal entries as helpful cues leading to high-value, focussed discussions.

Caseworkers can review updates citizens make to their personal wellbeing plans via a specialised dashboard within their Theseus caseload system - ready for discussed at their next appointment.

Rock Solid Foundation

Rock Solid Foundation

Theseus is the product of over 15 years of innovation and expertise.

It’s trusted by hundreds of organisations nationwide and is supported by a dedicated team of experienced, friendly case management experts.

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Make It Your Own

Configuration Flexibility

Configuration Flexibility

We can readily tailor the format, content and duration of wellbeing plans to the needs of your service and model of service delivery.

Get a Custom Design

Get a Custom Design

The look and feel of the Client Portal can be fully customised to perfectly match your organisation’s brand and preferences.

Take Appointment Bookings

Take Appointment Bookings

The appointment reminders feature of the Client Portal can be extended to enable citizens to book and change their own wellbeing appointments.

Innovation Roadmap

Innovation Roadmap

An exciting range of new features are planned for the Client Portal, unlocking new possibilities and efficiencies for your service.

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Trusted by the following organisations

First Contact Plus
Derbyshire County Council
Leicester City Council
Durham County Council
Enfield Council
City of York Council
Unity Bristol
Quit Ready
Stockport Metropolitan Borough Council
Essex County Council
NHS Pennine Care Foundation Trust
Leicestershire County Council

Enquire today and find out how Theseus solutions can empower your organisation with effective referrals and case management.

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