Tenant Engagement Platform

An innovative new digital channel to increase and sustain engagement with tenants and residents' associations.

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Tenant houses
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Stimulates organic channel shift

Efficiently increase tenant engagement with real-time chat, discussions and blogs in a safe and secure digital platform. Reduce pressure on traditional contact channels and enhance communication and access to self-help resources.

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Inspires citizenship

Provide your tenants with new opportunities to actively engage in their communities. Enable residents' associations to create collaborative spaces to discuss and self-manage local issues. In-built moderation and adaptive account permissions nurture trust and encourage respectful contributions.

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Empowers engagement and consultation

Assure tenants their opinions matter with polls and surveys. Instantly create one-off consultations for all tenants or specific demographics and localities. Surveys can also be triggered by events (e.g. to capture feedback following a repair) and can be set to recur to gauge satisfaction over time.

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Delivers valuable insight

Monitor engagement with powerful in-built reporting. Report on tenant engagement, opinions and satisfaction across your organisation or within localities. Use infographic-rich dashboards to analyse data or download a copy for analysis in another tool.

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It's a platform, not a product

The Tenant Engagement Platform is superbly flexible and can be tailored to your exact requirements - including your desired branding and look and feel. It's also built on an open-source, API-friendly technology stack - great news if you need it to integrate with other systems.

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Ideal for crowdsourcing and engagement

The perfect tool to support ideation and consultation processes for businesses and the public sector. Create collaboration spaces, enable real-time discussions and reward users for their contributions.

Unleash the power of crowd intelligence

  • Foster ideation with user-friendly collaborative spaces
  • Create unlimited topic spaces for your audience to engage with
  • Upload and attach resources and supporting documentation
  • Set challenges and reward users for their contributions
  • Collect donations and crowd source innovation

Maximise reach and engagement with real-time chat

  • Use real-time chat to add a helpdesk function to your platform
  • Chat supports multiple operatives and message logging when your team is offline
  • Or use chat to facilitate collaboration between your users
  • 1-to-1 conversations and group chats are supported
  • Chat can also keep a record of a chat interaction with integrated consent feature

Powerful analysis at your fingertips

  • Dynamic dashboards make your data easy to monitor and interpret
  • Set and review targets, KPIs and scorecards
  • Identify trends and generate regular or ad hoc reports

Smart location-aware features present information at the right place and time

  • Integrate Google Maps or OS Maps intefaces
  • Location-aware functionality enables automatic check-in features
  • Present different features to users based on their location

Keep up-to-date with developments with handy dashboard feeds

  • Activity dashboards enable users to keep track of their interactions
  • Dashboards also provide feedback on 'likes' and comments generated
  • Feeds let users follow interest spaces and other members

Enjoy a great editorial experience that doesn't get in the way of creativity

  • Create campaign pages, blogs, news articles and more
  • WYSIWYG editor makes content creation a breeze
  • Optimise images on the fly with the AEP's image manipulation feature
  • Define who can see your content
  • Granular comments and 'likes' feature for maximum control

Get a custom design perfectly tailored to your brand

  • Look and feel fully customisable to your brand and preferences
  • Free iteration of one design concept included with AEP
  • Our talented design team will implement the design on your behalf
  • Browser and device testing as standard to ensure exceptional user experiences

Manage meetings and events with flexible calendar and event management tools

  • Post events and calendar entries for all users or private groups
  • Pin event location on Google Map
  • Take event bookings and payments
  • Integrates with Outlook and Google calendars

Creating forms and surveys is a doddle too...

  • Deploy polls and questionnaires with ease
  • Integrated survey builder lets you create everything from a simple poll to a full consultation exercise
  • Add text, images and questions with single or multiple selections
  • Integrated analysis features such as Kano for easy interpretation

In-built notification module means communicating with your users couldn't be easier

  • Choose when and how users are notified
  • Email and SMS notifications available
  • Users can adjust their notification preferences
  • Notification module also handles password reminders and resets
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Benefits for your

  • Efficient digital channel for interaction with residents
  • Increase your organisation’s approachability
  • Easily evidence ‘you said’ and ‘we did’
  • Address concerns before they escalate
  • Nurture responsibility for local facilities and assets
  • Encourage self-management and community collaboration
  • Increase resident satisfaction and trust
  • Seamlessly assess engagement by demographic, community and locality
  • Showcase success stories to inspire others
  • Secure, cloud solution with a simple licence model representing excellent value
  • Residents feel they have a voice and that their opinions are valued
  • Greater awareness of upcoming events and current initiatives
  • Increased sense of pride and involvement in their local community
  • Ability to easily collaborate on practical topics to improve their local area
  • Receive recognition for contributions made through integrated rewards system
  • Easy access to help and support resources
  • Dynamic, highly-tactile presentation makes engagement enjoyable
  • Syndicated login option for easy sign-up
  • Customised activity feeds based on locality and interests
  • Fully responsive platform works great on smartphones

Engage with your audience

If you’re a Public Sector Organisation needing an effective way to engage with your stakeholders we’d love to hear from you

Enquire now