Training and Support

At the heart of our company is a commitment to customer care. By choosing Cyber Media to deliver your project you can rest assured you’ll get great quality training and exceptional ongoing support.

Training

We want you to use your website to its maximum potential. That’s why we provide high quality training for all our developments.

Our high-quality training sessions are delivered by experienced staff from our development teams, and you’ll find them exceptionally knowledgeable, friendly and helpful.

Cyber Media’s training follows a ‘train-the-trainer’ model which means your staff will be confident to cascade their knowledge to new starters.

Staff with training chart

Content and Data Migration

We appreciate the realisation that there’s a huge raft of content to be entered onto a new platform can be a potentially troubling moment.

That’s why we’ll work with you from project kick-off to thoroughly plan this process and make it as stress-free as possible.

If you’re stretched for time and resource, we can also handle content population on your behalf. If you’re faced with a gargantuan data migration, we’ve got specialists in-house that’ll script clever queries to automate the task.

Content migrated between services

Support

We pride ourselves on the quality of the support we deliver and you’ll benefit from a simple, flat-rate structure representing excellent value.

We don’t put barriers in the way either, so if you’ve got a problem you can speak to a human being without being subjected to a telephone system of unfathomable complexity.

All support issues are prioritised in accord with our standard Service Level Agreement which ensures we’re highly responsive when you need us most.

User flow with screen and support staff

In need of some brand TLC?

Why not contact us for an informal chat with a member of our friendly team

Enquire now