Better Service Directory Filtering
The directory is fronted with an elegantly simple wizard to match audiences and their needs with local services and resources.
It’s optimised for use on smartphones, is compatible with screen-readers and has clear iconography to assist individuals with English as a second language.
Unlike other directories, the filter options applied are presented as a ‘conversational’ sentence in plain English. The results can be easily updated by selecting the attribute in the conversational sentence:
I’m looking for walking groups, suitable for people over 65, near my location.
The approach ensures audiences always understand the filters they have in place and how to update them – even if they have less developed digital skills.