Keep clients engaged, reduce missed appointments, and simplify communication with automated text messaging.
Deliver bulk or ad-hoc messages to individuals or groups
Fully customisable templates with client and event details
Two-way messaging with replies captured in the client record
The SMS Module helps services stay connected with clients before, during, and after their appointments. Whether it’s a gentle automated reminder that reduces costly no-shows, a quick ad-hoc message to an individual, or a circular update to an entire group, The SMS Module is simple to configure and fully integrated with Theseus.
Templates with placeholders pull real-time details from the client record – such as name, date, time, and location – so every message is accurate and personal. Messages are always sent in line with consent settings, giving both services and citizens confidence in communication.
With two-way messaging enabled, clients can reply directly to your texts, with responses captured on a dedicated SMS dashboard and written back into the client record. Staff see the full conversation history alongside other case activity, making follow-up seamless.
Automated reminders keep attendance rates high.
Automate routine messages and free staff for higher-value work.
Deliver updates instantly to individuals or groups.
Respect consent preferences and data security requirements.
Enable two-way conversations that strengthen client relationships.