A Simple Application Journey

Residents can apply for support through a secure online referral form configured around your service requirements, capturing details such as household circumstances, eligibility, the reason for the financial crisis and the type of support required.

Professional and assisted referrals can also be supported, providing alternative routes for residents who may need help completing their application.

Applications are submitted directly into Theseus, giving authorised teams immediate access to the information they need.

Clear Caseload Management

Dashboards provide an immediate overview of applications, highlighting new cases, outstanding actions, payment status and approaching deadlines.

This helps teams prioritise urgent work, allocate cases and keep applications progressing.

Award and Payment Management

Record the financial support provided to each resident within their application. Theseus can capture award types, values, payment methods, voucher details, payment dates and approval information.

Authorised teams get a clear view of approved applications and help maintain an audit trail from assessment through to payment.

Referrals to Longer-Term Support

Immediate financial assistance may identify wider needs that require ongoing help.

Theseus enables advisors to refer residents to internal services, commissioned providers and external partner organisations.

The optional Partner Portal Module gives partner organisations a secure way to receive referrals, provide updates and report outcomes without requiring full access to the main case management system.

Ready to Configure

Theseus already includes the core functionality needed to manage referrals, applications, assessments, communications and reporting.

Your service can be configured around agreed processes, user roles, application questions and management requirements, reducing the need for extensive bespoke development.

Safe and Secure

Role-based access ensures users only see the information and functionality required for their responsibilities.

Separate permissions can be provided for agents, advisors, managers, administrators and partner organisations.

This supports secure collaboration while protecting sensitive resident information.

Operational Dashboards

Dashboards can provide different teams with a clear view of their workload and priorities.

Managers can also access broader views of service demand, outstanding activity, processing times and payments.

A Proven Case Management Foundation

Theseus is a mature case management platform used to support public and community services.

It provides the established tools, implementation support and ongoing service needed to move from planning into delivery.

Application Stages

Set clear stages for the application journey, from receipt and initial review through assessment, approval, payment and closure.

This gives teams a consistent process and makes the current status of each application easy to understand.

Branded Resident Forms

Public-facing forms can reflect your organisation’s branding and provide residents with a clear and trusted application journey.

Guidance, eligibility information, application questions and confirmation messages can be set up around your local Crisis Resilience Fund offer.