Manage the Complexity of Crisis Support in One Place

Delivering a Crisis and Resilience Fund service involves much more than processing applications.

Teams need to identify urgent cases, assess complex circumstances, request evidence, communicate with residents, make consistent decisions, manage payments and maintain a complete audit trail. They must also monitor expenditure, work with delivery partners and demonstrate how immediate support is contributing to longer-term financial resilience.

When this information is spread across multiple systems, it becomes harder to understand what is happening, what needs attention and how much funding has been committed.

Theseus brings the complete application and support journey together within one secure case management system. It gives agents, advisors and managers the tools they need to manage demand, make informed decisions and maintain control of service delivery and expenditure.

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Replace Disconnected Processes

Bring application forms, assessments, supporting evidence, communications, decisions, awards and case notes together within one coordinated process.

Reduce the need to move between spreadsheets, inboxes, document stores and separate grant systems.

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Prioritise Urgent Applications

Give teams a clear view of new applications, vulnerabilities, outstanding evidence, approaching deadlines and cases awaiting assessment or payment.

Applications can be allocated, prioritised and progressed through an agreed workflow so urgent cases are easier to identify.

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Maintain Financial and Operational Control

Monitor application volumes, award decisions, committed expenditure, completed payments and outstanding activity through dashboards and reporting.

Managers can understand service demand and funding pressures without relying on manually consolidated spreadsheets.

FeaturesTheseus provides the core tools needed to establish and operate a Crisis Resilience Fund service.Learn more about 'Features'

Features

A Clear and Accessible Application Journey

A Clear and Accessible Application Journey

Residents can apply through a secure online form configured around your local Crisis and Resilience Fund scheme.

The form can capture household circumstances, financial information, eligibility details, the nature of the crisis and the support being requested.

Professional, telephone and assisted-digital referrals can also be supported, giving residents alternative routes into the service.

Applications are submitted directly into Theseus, reducing manual data entry and giving authorised teams immediate access to the information provided.

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Consistent Triage and Assessment

Consistent Triage and Assessment

Create a clear, consistent process for reviewing applications, checking eligibility and progressing cases through assessment and payment.

Advisors can manage applications, record contact, complete assessments, add case notes and make award decisions, with agreed workflows maintaining a clear audit trail.

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Clear Caseload Management

Clear Caseload Management

Dashboards provide an immediate overview of applications, highlighting new cases, outstanding actions, payment status and approaching deadlines.

This helps teams prioritise urgent work, allocate cases and keep applications progressing.

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Automated Resident Updates

Automated Resident Updates

Use automated email or SMS notifications to confirm receipt, request further information, provide progress updates and communicate award, payment or closure decisions.

This gives residents greater clarity while reducing avoidable enquiries.

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Award and Payment Management

Award and Payment Management

Record the financial support provided to each resident within their application. Theseus can capture award types, values, payment methods, voucher details, payment dates and approval information.

Authorised teams get a clear view of approved applications and help maintain an audit trail from assessment through to payment.

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Supporting Evidence

Supporting Evidence

Supporting documents can be uploaded directly through the referral form, linked to the relevant application and securely accessed by authorised staff during assessment.

This supports evidence collection, identity checks and professional attestation.

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Referrals to Longer-Term Support

Referrals to Longer-Term Support

Immediate financial assistance may identify wider needs that require ongoing help.

Theseus enables advisors to refer residents to internal services, commissioned providers and external partner organisations.

The optional Partner Portal Module gives partner organisations a secure way to receive referrals, provide updates and report outcomes without requiring full access to the main case management system.

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Reporting and Insights

Reporting and Insights

Reporting tools help managers monitor service demand, performance, expenditure and resident outcomes.

Reports can track application volumes, crisis reasons, household characteristics, decisions, award values, processing times, repeat applications, referral routes and geographic demand.

Users can review summary information and, where permitted, explore the underlying application data.

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PlatformTheseus provides an established platform for operating a Crisis Resilience Fund service securely and consistently.Learn more about 'Platform'

Platform

Ready to Configure

Ready to Configure

Theseus already includes the core functionality needed to manage referrals, applications, assessments, communications and reporting.

Your service can be configured around agreed processes, user roles, application questions and management requirements, reducing the need for extensive bespoke development.

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Guided Implementation

Guided Implementation

Our team will work with you to understand your service model and translate it into a practical Theseus configuration.

This includes setting up referral routes, application stages, user permissions, dashboards, forms, notifications and reports.

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Safe and Secure

Safe and Secure

Role-based access ensures users only see the information and functionality required for their responsibilities.

Separate permissions can be provided for agents, advisors, managers, administrators and partner organisations.

This supports secure collaboration while protecting sensitive resident information.

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Accessible

Accessible

Theseus is browser-based, with no software installation required.

Residents can access public-facing referral forms from smartphones, tablets and computers, while delivery teams can securely manage applications through their web browser.

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Operational Dashboards

Operational Dashboards

Dashboards can provide different teams with a clear view of their workload and priorities.

Managers can also access broader views of service demand, outstanding activity, processing times and payments.

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Business Intelligence and Data API

Business Intelligence and Data API

The optional Theseus Data API provides secure, service-to-service access to your Crisis Resilience Fund data.

Information can be analysed using tools such as Microsoft Power BI or combined with wider council datasets.

This can support dashboards covering expenditure, demand, application trends, geographic inequalities and operational performance.

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A Proven Case Management Foundation

A Proven Case Management Foundation

Theseus is a mature case management platform used to support public and community services.

It provides the established tools, implementation support and ongoing service needed to move from planning into delivery.

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Set Up Around Your ServiceTheseus can be configured to reflect your eligibility criteria, operational processes and reporting requirements.Learn more about 'Set Up Around Your Service'

Set Up Around Your Service

Application Stages

Application Stages

Set clear stages for the application journey, from receipt and initial review through assessment, approval, payment and closure.

This gives teams a consistent process and makes the current status of each application easy to understand.

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Service-Specific Data Capture

Service-Specific Data Capture

Configure forms and case sections to capture the information required by your scheme, including household circumstances, eligibility, risk, supporting evidence, assessment decisions and award details.

Mandatory fields and validation rules help improve data quality at the point of entry.

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Branded Resident Forms

Branded Resident Forms

Public-facing forms can reflect your organisation’s branding and provide residents with a clear and trusted application journey.

Guidance, eligibility information, application questions and confirmation messages can be set up around your local Crisis Resilience Fund offer.

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Take control of your Crisis Resilience Fund service

Find out how Theseus can help your organisation establish and operate an effective Crisis Resilience Fund service. Our team can work with you to define your application process, configure the system, prepare your users and support the service through implementation and beyond.

Enquire now